Frequently Asked Questions

Over the years, Dr. Katie Rodan and Dr. Kathy Fields have found that the more you know about taking care of your skin, the better you will look and feel. That's why they’ve assembled this comprehensive set of Frequently Asked Questions to help you get the most out of your Proactiv+ system and take care of your skin the best way possible. You also will find answers to questions about ordering, shipping and other account-related topics. Remember, your Proactiv+ Skincare Advisors are available to answer any specific concerns you may have.

Proactiv+ Overview
Proactiv+ 3-Step System
Using Proactiv+
Purchasing, Returns and Customer Service
Proactiv+ Overview

Who is Proactiv+ designed for?

Proactiv+ is for any teen or adult who struggles with acne-prone skin, mild to moderate acne, adult acne and/or hormonal breakouts. Proactiv+ works for men and women of all ages, and will appeal especially to women in their twenties, thirties, forties and fifties who desire spa-quality skincare products. Proactiv+ takes advantage of new science to deliver more effectively on its original promise to clear acne, help prevent future breakouts and give you great skincare.

How is Proactiv+ different from Proactiv?

Proactiv+ is our most advanced solution to deliver clear, radiant, flawless-looking skin. Proactiv+ is the result of 10 years of research, extensive studies and input from thousands of Proactiv ® customers. Working with a team of expert chemists, Doctors Rodan and Fields have delivered a completely reengineered 3-Step System that fights acne faster and more effectively, and provides skincare benefits above and beyond what anyone would expect from an acne treatment.

Proactiv+ is the only acne treatment with Smart Target® Technology. Smart Target® Technology is an acne-targeting innovation that delivers 50 percent more of our prescription-grade acne-fighting medicine with laser-like precision directly to the pore, where the acne starts, and away from the skin's surface, for faster, more effective acne treatment with less irritation to the skin.

In addition, Proactiv+ has powerful acne-fighting medicine in every step for a comprehensive, dual-therapy solution that combines the most effective FDA acne-fighting ingredients to unplug pores and help prevent new breakouts from forming.

Finally, because acne is a lot more than just blemishes and breakouts, Proactiv+ has been formulated with advanced skincare ingredients to deliver solutions to many of the biggest problems of acne-prone skin, including uneven tone, unwanted pigmentation, excess oil and shine, redness and blotchiness, large-looking pores and a dull complexion.

What is Smart Target® Technology?

Smart Target® Technology is Doctors Rodan and Fields' state-of-the-art acne-targeting discovery that has been years in development and is exclusive to Proactiv+. Providing faster, gentler and more effective topical delivery of our premium acne-fighting medicine, Smart Target® Technology guides encapsulated benzoyl peroxide away from the skin's surface--to minimize dryness and irritation--and delivers it with laser-like precision directly into the pores, the target-site for killing acne-causing bacteria. Once inside the pores, the micro-layers of encapsulation open successively, gradually releasing the medicine for longer-lasting acne-fighting effectiveness with little or no dryness or irritation.

What types of acne does Proactiv+ treat?

Proactiv+ treats mild to moderate inflammatory and non-inflammatory acne. This includes everything from the periodic, hormonally triggered blemishes that affect many adult women to the all-too-common pimples, whiteheads and blackheads that can trouble teenagers for years. Teen acne lasts, on average, 5 to 7 years; adult acne can last 20-plus years. Because women experience hormonal fluctuations throughout their monthly menstrual cycle, their hormones are rarely in perfect balance. It's these fluctuations, accompanied by an increase in hormones called androgens, that explain why adult women, beginning in their twenties, can experience a resurgence of their acne.

What kinds of skincare concerns does Proactiv+ address?

Proactiv+ delivers solutions to many of the biggest problems of acne-prone skin, including uneven tone, unwanted pigmentation, excess oil and shine, redness and blotchiness, large-looking pores and a dull complexion. The advanced skincare ingredients in Proactiv+ help to restore healthy skin balance and hydration; smooth uneven skin tone; fade unwanted pigmentation and post-acne marks; control excess oil and shine; soothe and even redness and blotchiness; reduce the appearance of pores; and brighten your complexion.

Does Proactiv+ test on animals?

Our formulas are not tested on animals.

Is Proactiv+ non-comedogenic?

Yes, all Proactiv+ products have been tested and proven to not clog pores.

Proactiv+ 3-Step System

What do each of the three steps in the Proactiv+ System do?

Below is an overview that explains each of the three steps. The three steps work synergistically, each building from the previous step, to address the complex condition of acne and other acne-prone skin issues. Acne is not curable, and it is chronic, so continued daily treatment with each of the three steps is necessary to prevent breakouts.

Step One: Skin Smoothing Exfoliator
Cleanse and Smooth
With gentle exfoliating beads, glycolic acid and micro-crystal benzoyl peroxide, this creamy exfoliating wash deep cleans, tones and starts fighting acne while leaving skin soft and hydrated.

Step Two: Pore Targeting Treatment
Target and Treat
The name says it all. Proactiv+ is the only acne treatment with Smart Target® Technology. This breakthrough technology delivers 50 percent more acne-fighting benzoyl peroxide directly into the pore, where acne starts, to kill acne bacteria on contact and disrupt the acne process before new pimples start to form. With more medicine in the pore and away from the skin's surface, Proactiv+ fights acne deeper and keeps killing acne bacteria longer while minimizing dryness and irritation.

Step Three: Complexion Perfecting Hydrator
Hydrate and Refine
This luxurious, velvety, paraben-free formula uses a gentle yet powerful combination of salicylic acid, prebiotics, omegas, Kojic and glycolic acids to help clear blemishes by unclogging pores as it nourishes, moisturizes, soothes and brightens skin. The Hydrator reduces the appearance of pores, relieves redness, irritation and oily shine and helps fade dark marks.

What are the ingredients in the Proactiv+ 3-Step System?

Below is a list of ingredients in each of the three steps.


Step One: Skin Smoothing Exfoliator
Active Ingredient(s): benzoyl peroxide 2.5%
Inactive Ingredients: water, sodium cocoyl isethionate, glycerin, polyethylene, lauryl/myristyl benzoate, linoleic acid, linolenic acid, butylene glycol, dimethicone, ethylhexylglycerin, acrylates/C10-30 alkyl acrylate crosspolymer, glycolic acid, sodium hydroxide, phenoxyethanol, fragrance.

Step Two: Pore Targeting Treatment
Active Ingredient(s): benzoyl peroxide 2.5%
Inactive Ingredients: water, ethoxydiglycol, glycerin, prunus amygdalus dulcis (sweet almond) oil, polysorbate 80, polysorbate 60, sorbitan stearate, carbomer, potassium hydroxide, disodium EDTA, fragrance.

Step Three: Complexion Perfecting Hydrator
Active Ingredient(s): salicylic acid 0.5%
Inactive Ingredients: water, butylene glycol, cetearyl alcohol, dimethicone, sodium polyacrylate, scutellaria baicalensis root extract, sophora angustifolia root extract, morus alba root extract, glycyrrhiza glabra (licorice) root extract, arctostaphylos uva ursi leaf extract, kojic acid, zinc gluconate, alpha-glucan oligosaccharide, sodium hyaluronate, bisabolol, allantoin, squalane, safflower oil/palm oil aminopropanediol esters, C12-15 alkyl lactate, caprylic/capric triglyceride, caprylyl glycol, ethylhexylglycerin, glycerin, ethylhexyl palmitate, hydrogenated polydecene, hydroxypropyl cyclodextrin, PPG-5-laureth-5, polyquaternium-11, ceteareth-20, aluminum starch octenylsuccinate, polysorbate 60, hexylene glycol, PPG-2 myristyl ether propionate, sodium hydroxide, disodium EDTA, phenoxyethanol, fragrance.

How can Proactiv+ clear my acne?

Doctors Rodan and Fields know that the secret to eliminating acne and solving problem skin starts deep in the pore, where the acne process starts and ends. Proactiv+ helps to prevent breakouts by disrupting this acne process.

With Proactiv+, the three steps work synergistically to (1) remove excess dead skin and oil to unclog pores; (2) kill acne-causing bacteria inside pores with targeted prescription-grade benzoyl peroxide; and (3) keep pores clear and looking visibly smaller with salicylic acid, while advanced skincare ingredients address the 10 most common problems of acne-prone skin-- dryness and irritation, uneven tone, unwanted pigmentation, excess oil and shine, redness and blotchiness, large-looking pores and a dull complexion.

Because acne breakouts are continuously forming silently under the skin in acne-prone individuals, the multiple medicines in Proactiv+ must be used daily over the entire face to stop the acne process. Within days to just a few weeks, depending on the severity of your acne, blemishes will heal, marks will fade and skin will look clear, healthy and radiant.

Using Proactiv+

How do I use the Proactiv+ 3-Step System for best overall results?

The Proactiv+ 3-Step System should be used twice a day, morning and night, as follows:


Step One: Skin Smoothing Exfoliator
Apply a small amount to dampened skin. Using fingertips, gently massage in circular motions for 1 to 2 minutes, avoiding the eye area. Rinse thoroughly with warm water. Pat dry and follow with Step Two.

Step Two: Pore Targeting Treatment
Apply to clean, dry skin. Use 1 to 2 pumps and apply to entire face. Do not rinse off. When fully absorbed, follow with Step Three.

Step Three: Complexion Perfecting Hydrator
Using fingertips, apply generously to entire face. Do not rinse off.

Do I need to use all three steps in the Proactiv+ System two times each day to get results?

Yes. It's important to use Proactiv+ as directed. The three steps work synergistically, each building from the previous step, to address the complex condition of acne and other acne-prone skin issues. Skipping any one of the three steps can minimize results. This twice daily schedule has been most effective at keeping acne-causing bacteria controlled and treated 24/7, and in an enduring way. Remember, acne is not curable, and it is chronic, so continued daily treatment is necessary to prevent breakouts

When will I see results with Proactiv+?

Everyone's skin is different and some people may take longer than others to see results. It takes two to three weeks for blemishes to come to the surface of your skin. You may experience temporary breakouts as your skin accelerates the turnover of cells and they come to the surface sooner.

It usually takes four to six weeks to see results with Proactiv+. However, if your acne is very significant, it may take as long as eight weeks for improvement. It is important that you use Proactiv+ exactly as directed.

You may not see all of the great changes that your skin is making right away. The longer you use Proactiv+, the more visible the results will be. Remember, acne is a chronic condition that can last for years, so twice-daily application of all three steps is the key to obtaining a consistently clear and radiant complexion.

If your skin does not respond by eight weeks, or your acne is cystic and scarring, please see a dermatologist for additional treatment and more aggressive therapy.

My skin is looking clear. Do I have to keep using Proactiv+ twice a day, every day?

Acne is not curable, but it is treatable, controllable and preventable. If Proactiv+ is working, stay on it. There is no limit to the length of time you can use Proactiv+. If you discontinue Proactiv+, your blemishes are likely to return because the key causes of acne are hormonal and genetic. Teen acne lasts, on average, 5 to 7 years; adult acne can last 20-plus years.

Can Proactiv+ be used on my body?

Yes. Proactiv+ is designed to treat the process of acne whether it occurs on your face, ears, scalp, chest, neck, shoulders or back. We suggest you wear white clothing when you are using the 3-Step System on your torso because benzoyl peroxide may bleach colored fabrics.

Is Proactiv+ safe for women who are pregnant or nursing?

While the ingredients contained in the Proactiv+ formulas have not been found to cause any adverse side effects in pregnant or nursing women, we recommend that you check with your doctor prior to using Proactiv+.

Does Proactiv+ have any side effects?

Side effects are usually mild and may include drying and irritation in some users who are sensitive to benzoyl peroxide. A small group of people (1 to 3 percent of the population) may be allergic to benzoyl peroxide, breaking out in tiny, itchy red bumps following use. If you are one of those people stop using all benzoyl peroxide products and see if physician if your rash continues.

How can I find out if I am allergic to benzoyl peroxide?

Side effects are usually mild and may include drying and irritation in some users who are sensitive to benzoyl peroxide. A small group of people (1 to 3 percent of the population) may be allergic to benzoyl peroxide, breaking out in tiny, itchy red bumps following use. If you are one of those people stop using all benzoyl peroxide products and see if physician if your rash continues.

Is Proactiv+ suitable for all ethnicities and skin types?

Yes. Proactiv+ is designed for acne-prone skin, and is suitable for all ethnicities and all skin types--dry, oily, combination, normal and sensitive.

Is Proactiv+ an anti-aging regimen?

Proactiv+ is better described as an acne-treatment regimen designed with anti-aging benefits in mind--notably smaller-looking pores; improved texture and tone;visibly faded unwanted pigmentation;diminished appearance of fine lines and wrinkles; enhanced hydration and suppleness; and a brighter, more luminous complexion.

Are there other Proactiv+ products currently available?

Yes. In addition to the Proactiv+ 3-Step System, there are nine other new items created by Doctors Rodan and Fields:

Skin Purifying Mask
Emergency Blemish Relief
Cleansing Body Bar
Eye Brightening Serum
Mark Fading Pads
Skin Revitalizing Pads
Soothing Shave Gel

Can I use other skincare products while using Proactiv+?

Yes, you can use other skincare products--but please be mindful of a few very important issues. First, be certain that any product you apply to your skin is labeled "non-comedogenic" which means it is designed to not clog pores. Second, Proactiv+ is a comprehensive system designed to preclude the need for additional skincare products, such as an added moisturizer. Finally, incompatibility issues can arise when layering products from different manufacturers. Such incompatibility is evidenced by "pilling". Pilling is the flaking off of products when the skin is rubbed or touched, and indicates a loss of efficacy. Irritation, clogged pores and dryness are other problems that may arise when a variety of brands are used together. Fortunately, the full range of Proactiv+ products are designed for acne-prone skin and work well with the 3-Step System.

If I have eczema and acne, can I use Proactiv+?

It depends on the severity of your eczema. All acne medicines--prescription or over-the-counter, like Proactiv+-- have the potential to irritate skin. If your eczema is mild, start Proactiv+ slowly-- once a day or every other day, gradually increasing to twice daily over two weeks. If you are using medicines prescribed for your eczema, or if your eczema is severe, please check with your doctor before trying any acne treatments.

If I have psoriasis and acne, can I use Proactiv+?

It depends on the severity of your psoriasis. All acne medicines--prescription or over-the-counter, like Proactiv+-- have the potential to irritate skin. Fortunately, psoriasis does not typically occur on the face, so there should be no issue. If you are concerned, and your psoriasis is mild, start Proactiv+ slowly--once a day or every other day, gradually increasing to twice daily over two weeks. If you are using medicines prescribed for your psoriasis, or if it is severe, check with your doctor before trying any acne treatments.

If I have rosacea and acne, can I use Proactiv+?

Yes, it is safe to use Proactiv+ if you have rosacea. However, Proactiv+ is for the treatment of mild to moderate acne and is not an FDA-approved product for the treatment of rosacea. We recommend seeing a dermatologist if you have rosacea, which is a skin condition characterized by a flush-blush reaction and red bumps.

Can Proactiv+ help treat my acne scars?

No, unfortunately, Proactiv+ will not help with existing scars. Our best recommendation for treating existing scars is to see your dermatologist. Thanks to advances in medicine and technology, your dermatologist can offer safe and effective options for your acne scars.

Can Proactiv+ work on cystic and nodular acne?

No. We suggest that you consult a dermatologist or physician for severe cystic or nodular acne. Generally speaking, the more advanced cases of cystic and nodular acne-- large, deep, painful bumps filled with blood and pus that can linger under the skin's surface for weeks or months--are the most likely to scar. It's especially critical to take all possible measures to manage this condition.

Purchasing, Returns and Customer Service

Will I be informed when my order ships?

Yes. After placing your order, you will get two emails. The first email--sent within 24 hours after ordering-- will confirm that your order has been completed and is being processed. The second email will tell you that the processing of the order is complete and it is being prepared to ship. It also will include any relevant tracking information.

Is it possible to purchase the individual steps in the Proactiv+ System?

Yes. With your initial shipment, you will receive a Proactiv+ brochure, which lists all of the individual products available for purchase, including each of the products in the 3-Step System. To order individual products, simply call toll-free at 1-866-566-2300.

How can I access my Proactiv+ account online?

After you've ordered Proactiv+, you can easily set up your online account using the instructions provided. Once you have established your login and password, simply click the "My Account" button that's located near the top right portion of the website. Use the email address that you provided when you ordered Proactiv+.

How do I check the status or history of my orders?

For any help with current and past orders, simply call Customer Service toll-free at 1-800-309-4796.

How do I cancel future shipments?

You can cancel with a quick call to Customer Service at 1-800-309-4796.

How do I return my products?

To return your products, place the merchandise in a box with your original invoice and send it to us. If you don't have your original invoice, please make sure to include your name and shipping address, as you believe it appeared on the invoice. Please allow 1 to 2 billing cycles from the day you return your package for your account to be credited.

All returns and exchanges should be shipped to:
P.O. Box 10213
Des Moines, IA 50936

What is the Proactiv+ Guarantee?

With Proactiv+, you enjoy a 60-day money-back guarantee. If you are not absolutely delighted with your clear skin and radiant new complexion, you are welcome to return the containers-- even if empty--within 60 days of receipt for a complete refund of your purchase price (less S&H), no questions asked.

Type Of Acne

Types of Acne

Dermatologists Katie Rodan, MD and Kathy Fields, MD

Recognizing Different Types of Acne

As dermatologists treating acne patients for over 25 years, Drs. Katie Rodan and Kathy Fields can tell you that the different types of acne present themselves in a wide variety of forms depending upon an individual's age, sex, ethnicity and skin type.

Acne can range from 1-2 nodules on an adult woman's chin due to her menstrual cycle to a cluster of blackheads on a guy's nose; a teen’s face full of red bumps and pustules to breakouts on an athlete's chest and back. Recognizing that your particular breakouts encompass the diagnosis of acne is your first step toward freeing yourself from this burdensome problem.


Noninflammatory Acne: Whiteheads & Blackheads

Blackheads and whiteheads are types of acne in which a plug, made up of sticky oil (sebum) and dead skin cells, is visible inside a pore and does not cause any associated inflammation or redness. Dermatologists call them "comedones."

Whitehead, Blackhead, Pustule, Cyst

Blackheads

If the plug enlarges and widens the pore, it’s called an open comedo or a blackhead. Blackheads are not caused by trapped dirt, even though that’s what they look like, so you can’t wash them away. The black or gray color comes from a buildup of melanin (the dark pigment of your skin) and oxidized oil.

Whiteheads

A whitehead is a closed comedone. A thin covering of skin traps the plug beneath the pore’s surface, preventing the oil from oxidizing, keeping it white and preventing it from turning gray.




Inflammatory Acne: Pimples That Can Hurt

Inflammatory acne occurs when your immune system responds to the bacteria and trapped oil inside the hair follicle. The degree of inflammation associated with these acne types determines the size, redness, tenderness and potential to scar.

Papules

These are small- to medium-sized pink or red dome-shaped bumps that often feel tender to the touch.

Pustules

These lesions have a yellow or white center with a red base. Pustules form when a plug deep inside a pore traps oil and bacteria, attracting white blood cells to fight the infection. The greater the inflammation, the redder and larger the pustule. Pus is simply the collection of dead white blood cells.

Nodules and Cysts

Nodules are large, solid and often painful bumps that extend into the deeper skin layers. Cysts are sac-like structures filled with liquid material consisting of red and white blood cells, oil and bacteria. Individual lesions may last for months and produce permanent scars. Therefore, seeking treatment from a dermatologist is highly recommended.

Julianne Hough

Feel Confident Again

Beautiful Julianne Hough is one of the most exciting new young stars—a multitalented dynamo who burst on the scene as a champion ballroom dancer; known around the world as a two-time professional champion on Dancing with the Stars before she went on to take the worlds of music and film by storm. She is an award-winning singer and has starred in such films as Footloose, Rock of Ages and Safe Haven.

Always a clear-skinned teenager, Julianne had no trouble with her skin until she began her professional career—when she was in the spotlight and it mattered most. Her older sister, an aesthetician, convinced her to try Proactiv and it worked great. As Julianne explained, “Using Proactiv has given me the confidence to just go out there and do my best and see what happens!”

“You feel more luxurious…Proactiv+ is the best of both worlds.

A Whole New Beauty Feel

“When I first started with Proactiv+, I did the same three steps that I’ve always done,” says Julianne about the advanced new acne-treatment system from Proactiv. “It’s got a whole new beauty feel to it…. The third (step) is so hydrating and silky and smooth. You feel very—I don’t know—just fresh and beautiful and young.

The Perfect Balance

“I think that Proactiv+ has found the perfect balance of giving everything that you get from Proactiv and also from high-end skincare treatments,” she told us recently. “It still gives you all the medicine needed to clear your skin, and put medicine into those pores, but at the same time it’s very hydrating. You feel more luxurious…. Proactiv+ is the best of both worlds.”

I Look Younger Now

After Proactiv+, here’s what’s really changed for Julianne. “I think I look younger now than I did when I was 18 because I’m not wearing as much makeup. I’m not hiding as much of who I am,” she says, “and you’re really seeing me for me!”

Jurnee Smollett-Bell

Embracing Life In The Spotlight

"Things have gone to a whole new level."

Those words continue to guide Jurnee Smollett-Bell, the stunning beauty and talented actress from TV and Hollywood. Instead of resting on the success of her critically acclaimed role as "Jess" on Friday Night Lights, she's working harder than ever. Whether it's starring in Tyler Perry's upcoming film Temptation: Confessions of a Marriage Counselor or championing causes like Artists for a New South Africa (ANSA), Jurnee is embracing her new life in the spotlight.

Adult Acne Tore Her Apart

This confidence and drive also has served her well during a long struggle with acne, which started when she was 10 and got worse just when her career was taking off. "When I was on Friday Night Lights, there were a lot of close-ups that made the story so real." But that realism had a darker side. "You could see every single flaw, every single blemish. I was playing a teenager, but in real life I was not only a young adult playing a teenager, but also a young adult suffering from adult acne. It tore me apart, because I couldn't hide."

At the peak of her frustration, Jurnee finally agreed to a friend's challenge and tried the original Proactiv® system.

And ever since, she hasn't looked back.

"I have this new glow to my skin that I didn't even know I could have."

Going to a Whole New Level

"Before Proactiv®, I wasn't really able to depend on my skin. I wasn't able to get up and go take my dog for a walk, attend a meeting or go to work without stressing about my acne." Proactiv® changed that by giving Jurnee an easy-to-follow everyday routine to clear her blemishes and help prevent new breakouts.

Which is why she jumped at the chance to try all-new Proactiv+.

"The new three-step system is amazing. Now, with Proactiv+, things have gone to a whole other level. I love Proactiv+ because it's so hydrating. It's so moisturizing. I love that it's leaving my skin feeling so soft. I have this new glow to my skin that I didn''t even know I could have. It's so easy to use, and there's not a lot of fuss."

Ready at a Moment's Notice

Most of all, Jurnee appreciates having consistently clear skin plus a radiant complexion despite her demanding career. "I have all these obstacles to having good skin. I'm in heavy makeup for sometimes 16 to 17 hours in one day … under heavy lights. And it's so unpredictable. One minute, I'm sitting on the couch relaxing and eating pizza; and then my agent is calling and telling me about a meeting the next day with a top director."

With Proactiv+, Jurnee doesn't skip a beat. "I'm so confident because I'm able to wear makeup, work long hours and come home and not worry that my skin is going to break out. I'm also getting something that helps my skin's texture."

Jurnee is quick to recommend Proactiv+ to family, friends and acquaintances alike. "I'm always telling people that Proactiv+ is not just a brand. It's something that actually does change your life."

Naya Rivera

Gives Her That Extra Boost

She's been celebrated for her dual talents of acting and singing. She's been awarded as a "ridiculously good-looking female." Best known for her acclaimed role as catty cheerleader Santana on the hit TV show Glee, Naya Rivera understands the importance of clear and radiant skin.

"My job involves being on camera and having millions of people stare at me. It's important to be presentable and have clear skin." Like many stars, Naya has experienced her share of skin problems, especially those that happen with acne-prone skin. That's why she became a fan of Proactiv … and now finds herself singing the praises of all-new Proactiv+.

Naya loves that Proactiv+ takes the same, easy-to-use and straightforward 3-step approach to treating acne that Proactiv did. Even better, every product in Proactiv+ plays a dual role as well, much like Naya herself. Each product treats acne while addressing a whole range of other skincare problems, which explains why Naya embraces this breakthrough acne-treatment system.

"Proactiv+ is a lot more luxurious. It feels like silk on your face."

“You’ll love all it will do for your skin. Trust me,
you’ll look amazing.”

Preps Her for Big Events

Best of all, Proactiv+ stands up to the rigors of Naya's busy celebrity lifestyle while still performing at a high level. "It's definitely part of my prep for a big event. It helps me make sure my breakouts are gone, and my face looks and feels as amazing as possible. Then, Proactiv+ helps me recover. I'll use it to help remove makeup and refresh my skin before I go to bed."

As Naya continues her rise in Hollywood and on the music charts, she feels confident that she has Proactiv+ along for the ride. "This new Proactiv+ makes every day better, because I feel great about the way I look."

Her Advice to You

To her fans -- and fans of clear and radiant skin everywhere -- Naya offers this helpful advice: "Proactiv+ will definitely work for you. Try it. You'll love all it will do for your skin. Trust me. You'll look amazing."

Adam Levine

Straight Talk About His Skin

As a member of the Grammy-nominated band Maroon 5, Adam has made a name for himself with a signature voice that has become woven into our country's musical fabric. A lot of his appeal comes from his confident, no-nonsense approach to music, to himself and to life in general.

So it should come as no surprise that when people ask him about his lifestyle, Adam ends up talking about his skin, including his experiences with acne. "I'll be honest. As a teenager, I had horrible breakouts. I would hide from cameras, hide in my room. I was just ashamed of my acne." He used varying treatments, with varied results.

Today, Adam's in his 30s, and the problems have persisted. "But now I have Proactiv+," he says with a smile. "It's a game changer because it kills acne AND treats your skin right." With its Smart Target™ technology and dual "clear + radiant" action, Proactiv+ gives Adam exactly what he wants.

Boosts His Self-Confidence

"Acne doesn't care how old you are or how successful you are. Even though I'm a celebrity, I'm no different than anyone else. Acne just shows up and causes trouble. And it can mess with your confidence." But confidence is one of Adam's most prized possessions, which is what drew him to Proactiv+.

"Acne may be good at destroying self-confidence, but
Proactiv+ is good at destroying acne."

"This new Proactiv+ is awesome. It clears the acne blemishes, plus it can give you great-looking skin. Done and done." Adam appreciates that the system goes beyond just clearing blemishes to nurture skin's look with improved hydration, tone and radiance. "Acne may be good at destroying self-confidence, but Proactiv+ is good at destroying acne."

Likes The Three Easy Steps

Adam contacted Proactiv+ and asked to tell his story because he wants other guys to be okay with using skincare products. "As a guy, Proactiv+ is great to me." "I don't like to use a lot of products. But with this, it's three easy steps and you're doing all you need to do."

Melissa Claire Egan

Pampering Beats the Stress

In addition to critical acclaim for her Emmy®-award-nominated performances on All My Children and The Young and the Restless, Melissa Claire Egan is getting all sorts of compliments on her glowing skin.

That's not by accident.

The vivacious daytime star admits: "I love to pamper myself. Whether that means a nice hot bath, a glass of wine in front of the fireplace, yoga or just washing my face every day, pampering is my way of stopping the stress." Despite her busy schedule and the havoc that a Hollywood lifestyle can have on her acne-prone skin, Melissa makes sure to take time out for life's little luxuries.

"That philosophy comes straight from my mother and grandmother," she reflects. "They've always taught me to take time out for myself, no matter how busy I am. They also tell me, 'Embrace who you are and don't force yourself to look like something you're not.' Best of all, they say as they do: They're both so naturally beautiful."

"Be good to yourself. Love your skin. And take care of it with Proactiv+."

Elevates Her Daily Skincare

Melissa credits new Proactiv+ for elevating her daily skincare routine.

"Yeah, Proactiv+ is definitely one of my beauty luxuries," she says. "It not only cleans and gets the impurities out, but it also enhances my complexion. It's one of my ways of decompressing." With its advanced technology, added medicine and breakthrough ingredients for improving hydration, and the look of tone, texture and brightness, Proactiv+ gives Melissa exactly the kind of daily pampering she deserves.

Be Good to Your Skin

She thinks you deserve that kind of pampering, too. "Whenever people ask me what my secret for having a good complexion is, I tell them, 'Be good to yourself. Love your skin. And take care of it with Proactiv+.' "

Overview

Overview: The Story Behind All-New Proactiv+Overview: The Story Behind All-New Proactiv+

Our Best Acne Treatment System Ever
from America’s #1 Acne Brand

Throughout their professional careers, Katie Rodan, M.D., and Kathy Fields, M.D., have been on a mission to help acne sufferers take control—so that the physical and emotional challenges of acne no longer need to be a fact of life. Their vision: Healthy, beautiful skin for all.

In 1995, these two Stanford-trained dermatologists launched Proactiv® Solution, the first-ever comprehensive three-step system to treat blemishes and help prevent new ones from forming.

Today, this iconic product is America's bestselling acne system, trusted by millions of women, men and teens, and recognized with 28 awards and honors from the beauty and health industry.

With more than 25 years in private clinical practice and as adjunct professors of dermatology at Stanford University, Doctors Rodan and Fields are at the forefront of dermatological breakthroughs and advances in skincare science. They are passionate about treating acne, transforming skin and restoring acne sufferers’ self-esteem to 100 percent.

“Our customers and our patients are our inspiration,” says Dr. Fields. “We are always working to perfect our formulas and reinvent our three steps to give them more.”


Dermatologists Katie Rodan, MD and Kathy Fields, MD


Clear Skin Is Just the Beginning

Over the last ten years, customers and patients increasingly began to tell Doctors Rodan and Fields that they were feeling pulled between treating their acne and taking care of other important skin issues, including the look of large pores, visibly uneven texture and tone, dark marks and loss of radiance.

“Our patients were frustrated because managing their acne with topical products came at the expense of addressing their other skin concerns,” explains Dr. Rodan. “They desperately wanted a daily skincare program that would allow them to ‘have it all’—both a healthier, more radiant complexion and freedom from worry about breakouts. Our goal with Proactiv+ is to do just that!”

All-new Proactiv+ is the result of five years of research, extensive studies, and input from thousands of Proactiv® customers. Working with a team of expert chemists, Doctors Rodan and Fields have delivered a completely reengineered three-step system that fights acne faster and more effectively, and provides skincare benefits above and beyond what people generally would expect from an acne treatment.

Discover the Biggest Breakthrough in Acne Treatment

“The plus in Proactiv+ symbolizes that we’ve taken Proactiv® to a whole new level,” says Dr. Rodan. “We really do believe it’s our biggest breakthrough in acne treatment since we launched Proactiv® almost 15 years ago.”

Adds Dr. Fields, “We’ve enhanced the system’s ability to treat acne by adding more medicine and state-of-the-art acne-targeting technology. Plus, we’ve added advanced skincare ingredients, including glycolic acid, prebiotics, kojic acid and other nourishing botanicals, to help heal skin damage related to acne.”

“With Proactiv+,” says Dr. Rodan, “our goal is to give everyone the clear skin we all deserve plus the healthy, glowing, radiant complexion we all want.”




How Proactiv+ Work

How Proactive Works

How the Proactiv+ System Works

Proactiv+ is an advanced acne-treatment system with added medicine, built-in hydration and a new, smart way to treat acne. It is an all-new 3-Step System -- completely reformulated from the ground up -- for the dual purpose of delivering clear skin + a radiant complexion.

Proactiv+ is our first-ever dual-therapy acne + skincare system designed to promote healthy pores. The three synergistic steps combine our most powerful acne treatment ever with advanced, effective skincare ingredients.

How Acne Happens

Acne is a complicated, complex and continuous cycle. It is also chronic and incurable. Acne symptoms can be controlled with medicated treatment but the underlying condition can last for years or even decades.

But acne is a lot more than just breakouts. Some acne medicines can cause dryness and irritation. And problems common to acne-prone skin include uneven tone, unwanted pigmentation, excess oil and shine, redness and blotchiness, large-looking pores, and a dull, ashy complexion.

Common Problems of Acne-Prone Skin

In addition to breakouts, most people with acne also suffer from other common skin problems -- same problems that all-new Proactiv+ is designed to address, including the look of:

  • Dry Skin
  • Discoloration
  • Redness/Irritation
  • Dull Skin
  • Excess Oil/Shine
  • Post-Acne Marks
  • Rough Texture
  • Uneven Tone
  • Ashy Complexion

How Proactiv+ Helps Skin Flourish

Proactiv+ is the breakthrough acne-treatment system that delivers more than ever before: More medicine. Built-in hydration. And more benefits for a wide range of problems common to acne-prone skin.

Smart Target

On the skin's surface, benzoyl peroxide (BPO) can be drying and irritating. That's why the BPO in Proactiv+ is encapsulated with Smart Target technology. The encapsulated BPO is designed to be transported away from the skin's surface and delivered directly into the pores to actively kill the acne bacteria on contact. That means more acne-fighting medicine deep in the pore for long-lasting effectiveness.

Added Medicine

Antimicrobial benzoyl peroxide (2.5%) in Steps One and Two kills acne-causing bacteria. Now, a different acne medicine, salicylic acid (0.5%), has been added to Step Three to help prevent breakouts by helping keep pores clear of excess oil and dead skin cells.

Smarter Way to Heal

Exclusive encapsulated benzoyl peroxide with Smart
TARGET™ technology is designed to guide acne medicine off the skin's surface -- to help minimize dryness and irritation -- and deliver it with laser-like precision directly into pores, the target site for killing acne-causing bacteria.

Built-In Hydration

Each step in Proactiv+ contains hydrating skincare ingredients formulated to attract, lock-in and help sustain healthy levels of moisture in your skin.

With these and other enhancements to Proactiv+, even people with acne-prone skin can enjoy a beautiful complexion and the opportunity to achieve flawless, blemish-free skin that looks visibly smooth, even-toned, bright and luminous.

90% Report Significant Skin Improvements!

Prior to making Proactiv+ available to the public, a 13-week user-perception study was conducted. Not only did every single participant enjoy fewer breakouts, but over 90% of them also reported:

  • Smaller-looking pores
  • Less oily skin
  • Smoother-looking skin
  • Improved look of texture & clarity
  • Visibly improved post-acne marks
  • Brighter-looking complexion
  • Less dryness
  • Less irritation & redness
  • More radiance

How To Use Proactiv

How to Use

How to Treat Acne with Proactiv+



Watch How to Use Proactiv+

In this video—actress, singer, dancer and acne sufferer Julianne Hough describes how to use Proactiv+ ... morning and night ... to keep your complexion flawless.

"You didn't choose acne. It's not your fault. But you can choose to have clear plus radiant skin, with Proactiv+."
—Julianna Hough
Quick-Start Guide
Just 3 Steps ... 2 Times a Day = Clear, Radiant Skin
Here's how to treat acne using the all new Poactiv+ 3-Step system. All steps are designed to be used together and consistently for best results!


Step One: Cleanse

Skin Smoothing Exfoliator

Smooth away excess oil, dirt and other impurities with your daily cleanser
  • Apply a large coin-sized amount to dampened skin.
  • Gently massage in circular motion for 2-3 minutes.
  • Rinse thoroghly with warm water and pat dry.

Step Two: Treat

Pore Targeting Treatment

Kill acne bacteria deep in the pore with your daily treatment
  • Apply a minimum of 2 pumps to clean, dry skin.
  • Gently smooth over entire face—do not rinse off.
  • Allow to fully absorb before proceeding to Step 3.

Step Three: Repair

Complexion Perfecting Hydrator

Soothe irritation, brighten tone and visibly reduce post-acne marks without clogging pores with your daily hydrator
  • Apply a minimum of a large coin-sized amount to dry skin.
  • Gently smooth over entire face—do not rinse off.
  • Allow to absorb. Reapply throughout the day if needed. If going outside, also apply SPF 15 or higher.

The Proactiv+ Difference

The Proactiv+ Difference

Discover all-new Proactiv+

From the developers of Proactiv® Solution comes the future of acne treatment and acne prevention. See how the #1 acne brand in America just got better, with the Proactiv+ Difference...


New ProactivPlus 3-step System

Clear blemishes and prevent
future breakouts

Improve visible texture & clarity

Control & balance oily skin

Brighten & smooth skin

Hydrate & soften skin

Reduce visible pore size

Relieve irritation & redness

Enhance overall skin radiance

Visibly diminish post-acne dark marks

Your Benefits

Your Benifits

Guaranteed Price Protection

Your initial price for Proactiv+ is locked in for as long as you remain a Member.

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Free Gifts with Every Shipment

Starting with your first shipment of Proactiv+, you'll receive free gifts of select Proactiv+ products designed to address all your skincare needs -- from sunscreen to masks.

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Save up to 25%

You enjoy exclusive access to the complete Proactiv+ line of skincare products, all at savings of up to 25%.

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Sneak Peeks & Special Offers

As a Proactiv+ member, you'll be one of the first to know when we introduce an exciting new Proactiv+ product. You'll also get exclusive special offers on related health and beauty products, including makeup, hair care and more.

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Guaranteed Expert Counseling

To make sure you are getting the most out of Proactiv+, you enjoy exclusive access to our doctor-trained Skincare Advisors. These specialists are available to answer any questions about using Proactiv+. You can talk with them by calling toll-free, 1-800-309-4796.

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Customize Your Order

We guarantee timely replenishment of your Proactiv+ with the flexibility to schedule home delivery of the products you want at intervals you choose.

Your Guarantee

Your Benifits

Guaranteed or Your Money Back!

With Proactiv+, you are assured that you are getting guaranteed products that work, plus complimentary one-on-one expert support.

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Guaranteed Great Results

With Proactiv+ you enjoy a 60-day Money-Back Guarantee. If you are not absolutely delighted with your clear skin + radiant new complexion, you are welcome to return the containers -- even if empty -- within 60 days of receipt for a complete refund of your purchase price (less S&H), no questions asked.

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Complimentary Expert Support

As a Proactiv+ customer, you enjoy access to Customer Service and doctor-trained Skincare Advisors. They are available to make sure that every facet of your Proactiv+ experience is as beneficial as it can be.

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Make It Your Own

You are also guaranteed the opportunity to adjust your Proactiv+ shipment dates and to change the products in your regular shipment to fit your lifestyle and skincare needs. Changing your billing preferences, checking on your order status and adjusting your order is quick and easy.

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What Causes Acne

CAUSES OF ACNE

LEARN HOW ACNE REALLY HAPPENS, AND HOW
YOU CAN HELP PREVENT BREAKOUTS.

Leading dermatologists and Proactiv+ co-developers Katie Rodan, M.D., and Kathy Fields, M.D., explain.

P.S. Acne is not your fault!

What Causes Pimples?

Acne, or the technical medical term, acne vulgaris, is the most common skin condition in the world. In fact, the American Academy of Dermatology reports that nearly 85% of people experience acne at some point in their lives.

The four-step acne process starts and ends inside the pore, the passageway from the bottom of the hair follicle to the skin's surface. When sticky skin oils mix with dead cells and form a plug, the stage is set for acne to begin. This plug acts like a cork in a bottle. It traps the oil inside the follicle, providing the ideal environment for acne-causing bacteria to "feed and breed," releasing inflammatory toxins. The body reacts with inflammation and swelling, producing what you see as a red throbbing pimple.

Your painful acne bump didn't happen overnight. In fact, the causes of acne can be hard at work two weeks or more before a pimple rears its ugly head. Believe it or not, this time lag can work in your favor—if you take steps to disrupt the cause of acne before the breakout becomes visible on your skin's surface.

Acne Is Not Your Fault

Acne is mainly influenced by genetics and hormones. Other factors—including stress, medications, diet, cosmetics, excessive rubbing or friction against the skin, and a hot, humid climate—can be additional causes of acne.

Acne is not caused by how you wash your face. Sleeping on a dirty pillowcase, spreading germs by touching your face or occasionally eating a candy bar are also myths, suggesting that you are doing "something wrong" and therefore responsible for this problem. Acne is not, and never will be, your fault.

Your genetics determine how easily acne bacteria multiply on your skin; how much your body initiates a swelling response to the bacteria; how much oil your body produces; how easily your pores get plugged; and how quickly your skin cells turn over. Very few people never break out. Most people experience breakouts on and off throughout their lives.

Your Hormones and Acne

Hormones are the primary cause of acne. During puberty, everyone begins to produce hormones called androgens. Androgens cause the sebaceous (oil) glands to enlarge, which is a natural part of the body's development. Even though hormones play a vital role in your overall well-being, whether you are 15 or 55, hormones are to blame for your breakouts.

Most women are aware of the impact of hormones on their complexion. Because of the hormonal fluctuations during their monthly cycle, 40% to 50% of women break out just before menstruation or during ovulation. The decline of estrogen with age is another key factor explaining the cause of acne in adult women.

Is There an Acne Cure?

As doctors we hate to tell anyone bad news. But here goes—unfortunately, there is no acne cure. It can last six to seven years in a teen and often 20 years in adult women. Fortunately, however, you absolutely can help prevent and control your blemishes so you never experience another "pimple panic." The key is to treat your entire face daily to stop acne before it becomes visible or has a chance to scar.

The physical and emotional impact of acne often lasts much longer than breakouts, sometimes forever. Acne often affects your life in more ways than you realize. Freeing yourself from this burdensome problem is the best gift you can give yourself!




Celebrity Skin Care

Celebrity Stories

Check out their inspirational stories of healing acne & reclaiming control over their skin.

Your Story

Success Stories

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EMILY

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Emily

Emily's Story

Emily Story

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Amazing Result!

Amazing Result
Day 1

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Amazing Result
Day 2

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Amazing Result
Day 3

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PROGRESS OVER TIME

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Dermatalogist

Dermatologists Katie Rodan, MD and Kathy Fields, MD

For the past 25 years, Doctors Katie Rodan and Kathy Fields have been at the forefront of acne treatrnent and skincare.Their goal is to help people overcome the stigma associated with skin conditions in order to live life to its fullest potential. In 1995, these skin care doctors launched the groundbreaking Proactiv® Solution, the first-ever comprehensive three-step system to both treat and prevent acne.

Today, this iconic product is the world's bestselling acne system used successfully by millions of women ,men and teens ,and recognized with 28 awards and honors from the beauty and health industry. They also are the co-founders of the skincare company, Rodan + Fields®, with products to treat a range of skincare issues.

At the Forefront of Acne Treatment

Dr. Katie Rodan received her medical degree from the University of Southern California School of Medicine.and Dr.Kathy Fields from the University of Miami School of Medicine. Both completed their dermatology residency at the Stanford University School of Medicine, where they first met.

Board-certified dermatologists since 1987. Doctors Rodan and Fields have clinical private practices in the San Francisco Bay Area and serve as adjunct clinical professors of dermatology at Stanford University.

Skin Care Doctors on a Mission

In addition to the products and skincare tools they create, Doctors Rodan and Fields have made it their mission to educate the public and their medical colleagues about the field of dermatology. They are the co-authors of Unblemished, a self-help manual for treating acne-prone skin, and the national bestseller, Write Your Skin a Prescription for Change, a go-to guide for achieving healthy and youthful skin.

In addition, these prestigious skin care doctors have published articles in peer-reviewed medical journals, and speak regularly at national dermatology conferences. Both Dr. Katie Rodan and Dr. Kathy Fields are frequently quoted in national publications, including Vogue, Health, Self, Glamour, and lnStyle. They also have been featured guests on numerous local and national TV programs.

Advisors

With Proactiv+, you get access to a team of Skincare Advisors happy to answer your questions or concerns, by phone (toll free) email or online chat 24/7. These Advisors have been personally trained by Dr. Rodan and Dr. Fields to give you professional one-on-one advice so that you may achieve optimal results from your Proactiv + system.

You Are Not Alone!

With Proactiv+, you are the focus. That's why Drs. Rodan and Fields have sought out and trained expert Skincare Advisors to help you:

  • Achieve better results with Proactiv+
  • Answer any questions about using the products
  • Help you customize your Proactiv+ routine for your specific skin type
  • Assist with any additional skincare questions you may have