Proactiv Purchases and Returns

How do I place an order?

When you're done shopping, click "begin checkout" to place your order. If you don't want to order all of the items, simply edit your shopping cart before proceeding to checkout.

During checkout, you will be asked to provide:

• Your e-mail address.
• Your credit card billing address.
• The address you want to ship to.
• Your credit card type, number and expiration date.

Can I change my order during checkout?

Yes. The "review order" page lists your order information and gives you another opportunity to make changes. Your order will not be placed and your credit card will not be charged if you do not click "complete your order."

How can I be sure my order has been received?

Once you click "complete your order" on the final review page, we'll give you an order confirmation number. You will also receive a confirmation e-mail within approximately 24 hours. We will send you another e-mail to notify you when your order has been successfully processed.

Is there a way to speed up the checkout process?

Yes. Register with us and you can store your credit card, billing and shipping information on our secure server, so you won't have to type them in every time you check out.

Are there other ways to place my order?

Yes. If you prefer not to order online, you may download an order form and call us with your information at 1 (800) 730-0500. You can also fax your completed order form to us at 1 (515) 237-4469, or send it via U.S. mail to:

If you are an active Proactiv Solution Clear Skin Club member and require additional products, please call customer service at 1 (800) 876-9717.

I can only see the 3-Step System offering. How do I see the rest of the catalog?

You must be an active Proactiv® Solution Clear Skin Club member with a web account in order to see the entire catalog. If you are a Proactiv Solution Clear Skin Club member, please enter your username and password in the fields located at the top of your screen and click "Sign In." If you are an active Clear Skin Club member and do not have a web account click here to set up your account.

What forms of payment does Proactiv® Solution Online accept?

Proactiv.com accepts the following forms of payment:

• Visa
• MasterCard
• American Express
• Discover/Novus

What if I don't have any of those?

Don't worry. You can place an order using a check or money order by downloading our order form and mailing it in. Please do not send cash.

When will my credit card account be charged?

Your credit card will not be charged until your order is shipped.

Sales Tax

We are required to collect tax in CA, IA, NC, and PA.

*Delivery from the time package leaves our warehouse. For weekday (mon-fri) overnight delivery, orders must be received by 3PM EST, and credit card authorization and and verification must be obtained.

Does Proactiv Solution ship to international addresses?

Yes. Please visit our international site at proactiv.net.

How do I know if my order has been shipped?

You will receive two e-mails after you have placed your order and provided us with a valid e-mail address: The first confirms that your order has been received (your order confirmation number will be included); this e-mail should arrive within approximately 24 hours. The second confirms that your order has been successfully processed and is ready to ship (any tracking information will be included).

What if an item I've ordered is out of stock?

Although we make every effort to maintain stock and satisfy our customers, occasionally we are out of certain items. If an item is temporarily out of stock, we'll e-mail you with a backorder notification, which tells when you can expect to receive the item. If we are permanently out of stock on an item that you've ordered, we will notify you. Any changes will be reflected in your order total and shipping confirmation. Please call (800) 876-9717 anytime with any questions about out-of-stock items.

What should I do if I have not received my last shipment?

Club Systems take approximately 2-3 weeks to arrive after your ship date. If your order should have arrived by now, please contact us online or call 1(800) 876-9717.

When should I expect my next shipment?

Your next system is due to arrive 2-3 weeks after the ship date. If your order should have arrived by now, please contact us online or call 1(800) 876-9717.

How do I return my order?

Please read our money-back guarantee. To return your products, place the merchandise in a box with your original invoice and send it to us. If you don't have your original invoice, make sure to include your name and shipping address, as you believe it appeared on the invoice. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

All returns and exchanges should be shipped to:

When will I receive my Clear Skin Club Catalog order?

If you selected Regular Shipping, you should expect to receive your order within 2-3 weeks. If you chose Rush Shipping, your order will arrive in 5-7 days business days. Orders shipped via Federal Express take 2 business days to arrive. If your order should have arrived by now, please contact us online or call 1(800) 876-9717.

Proactiv Solution is backed by a 60 day money-back guarantee. Just try our products for 60 days. If you're not totally satisfied with the results, simply return the bottles - even if they're empty - for a complete refund of the purchase price (less shipping and handling).

To return your products, place the merchandise in a box with your original invoice and send it to us. If you don't have your original invoice, make sure to include your name and shipping address as you believe it appeared on the invoice. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

All returns and exchanges should be shipped to:

Proactiv Solution
P.O. Box 10213
Des Moines, IA 50380