Customer Care
Clear Skin Club Information
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Clear Skin Club FAQs
How is Proactiv® Solution different?
Unlike many "spot treatments" that fight acne one pimple at a time, Proactiv Solution is a system, meant to be used on your entire face every day. Since acne is caused by a number of different factors, each of the products in our 3-Step System has a different function. Used together, our products heal existing blemishes, unclog pores, attack bacteria, soothe skin, and help stop future breakouts. And best of all, Proactiv Solution feels like luxurious skin care, not acne medication. It works because you'll love to keep using it! More about How Proactiv works.
How often will I receive my Club Kit?
Every 60 days, you'll receive a 2-month supply of our 3-Step System and any additional enhancements you've chosen. Free bonuses apply only to your first shipment. Your credit card will automatically be billed your low introductory rate, plus shipping and handling, for each additional 60-day supply. Of course, you can always speed up or slow down your shipping intervals to meet your needs. Simply log in to your online account at proactiv.com or call Customer Service at 1 (800) 876-9717.
What if I run out of my products before the next shipment arrives?
It takes most people about 60 days to finish the products in our Club Kit. However, if you find that you use them more quickly (or slowly) than expected, you can adjust the frequency of your deliveries to match your individual usage. Simply log in to your online account at proactiv.com or call Customer Service at 1 (800) 876-9717.
Will joining the Clear Skin Club save me money?
Yes! For less than the cost of a single visit to the dermatologist, you'll receive a complete acne treatment system - everything you need to keep your skin clear and beautiful for two months. You'll lock in exclusive Club Kit prices...and save up to 25% on all other Proactiv Solution catalog purchases.
What are the FREE Club bonuses?
As a Club member, you'll receive two gifts with your first shipment. Our deep-cleansing Refining Mask gives a luxurious boost to your 3-Step System, gently removing impurities and refining skin texture or our Green Tea Moisturizer. You'll also get our informative Face the Facts booklet, written by Drs. Rodan and Fields to answer your questions about acne...and how Proactiv Solution's revolutionary Combination Therapy® can help you fight it.
What if Proactiv Solution doesn't work for me?
Proactiv Solution has worked for so many people, we want you to try it absolutely risk-free. Just try Proactiv Solution for a full 60 days. If you're not totally satisfied with the results, simply return the bottles within 60 days - even if they're empty - for a complete refund of the purchase price (less shipping and handling). You have nothing to lose but your acne!
What if I want to cancel my Club membership?
You can cancel at any time with a quick call to Customer Service at 1 (800) 876-9717.
