Care and Suppor We're always here to help you achieve the best skin of your life.
Expert Skin Care Advisors on Call
To help you achieve your best results possible and whenever you have a question, you can consult a doctor-trained Skin Care Advisor for valuable one-on-one guidance. Trained by our founding dermatologists, Drs. Rodan and Fields, our Skin Care Advisors are ready to hear from you via toll-free phone, email or online chat. So, whenever you have any questions about your Proactiv regimen, or any other questions about our products, our Skin Care Advisors are available to help.
Free Online Consultations with Drs. Rodan & Fields
Our unique interactive Online Consultation offers you customized assistance from our founding dermatologists, Drs. Rodan and Fields. Based on your input, they can advise you on everything from skin dryness to occasional blemishes to acne breakouts. Whatever your concern, the doctors can help guide you to the skincare approach that's just right for you. We want to help your skin get clear and stay clear.
Comprehensive Q&A Information Source
Enjoy free access to one of the most comprehensive and reliable sources of acne information available — more than 500 question-and-answer topics in a well-organized and easily searchable format. Drs. Rodan and Fields give you the benefit of over 40 years combined experience concerning prescription acne medicines, acne myths, alternative therapies, the effect of hormones and diet, and more. Find Answers now.
Customized Just for You
Because skin care concerns are unique, our Skin Care Advisors can help answer your questions and customize your regimen, making it easy. Together we'll help you achieve your best results possible.
The Secrets to a Lifetime of Clear Skin
First-time Proactiv customers receive a free 68-page pocketsize book, The Doctors' Secrets to a Lifetime of Clear Skin, by Drs. Rodan and Fields. Inside, you'll discover 30 nuggets of vital skin care wisdom to achieve the best skin of your life. A must-read, full of helpful ideas.
You're Not Alone in This Find personal support from the Proactiv® Community.
Community Advice & Tips
Whether you've been using Proactiv® for one week or 10 years, connecting with others who are also on the same journey can be helpful. Benefit from the collective wisdom and experience of thousands of other Proactiv users and parents. Ask questions, post or read comments, share and receive encouragement in complete privacy. We've made it easy for you to talk with our Proactiv customers with acne prone skin to get helpful insights and encouragement.
Success Stories to Inspire
See the "before" and "after" photos and read the compelling success stories of others with acne including some of your favorite celebrities. You'll find inspiration in the challenges people like yourself have overcome; Their journeys are simply remarkable. We also invite you to write and submit your own story, which could be important and motivating — even life changing — for someone who is unsure about how to defeat acne. Read the Stories.
Guidance From Day One Right from the start, we're with you every step of the way.
Proactiv "Day One"
When you're new to Proactiv®, we want to make sure you get started off on the right foot. Get started with "Day One," which includes guided instructions and expert tips for using Proactiv. As your skin becomes accustomed to your new routine, "Day One" offers friendly expert guidance and features easy-to-navigate sections such as:
- Getting Started with Proactiv
- How To Use your 3-Step System
- The Proactiv Promise
Clear, Flawless Skin Day After Day The convenience of Proactiv®, the assurance of great skin.
A Philosophy of Prevention
Acne is a chronic condition, so at Proactiv we believe in prevention instead of in spot treating existing blemishes. It's very important not to skip treatments to give yourself a great chance at great skin. Keep your system on hand and never miss a day with timely replenishment, which gives you the confidence that you'll always have enough product on hand. Our goal is to help you enjoy the confidence of clear, healthy skin day after day.
Guaranteed Price Protection
We make Proactiv as easy-to-afford as it is to use. Proactiv is one of the great values in skin care—especially compared to prescription alternatives and professional treatment: The 3-Step System's monthly product price is the same today as it was when launched in 1995. You'll enjoy these great savings, every day.
Money-Back Guarantee
There's no risk! We offer a 60-day money-back guarantee if ever you're dissatisfied for any reason. Just send us your unused or even empty bottles — for any reason — and we'll refund your purchase price (less S&H), no questions asked. You really have nothing to lose but your acne! More details.
Customer Care
Our experts in customer care are here to help you with general questions about your Proactiv account including billing, order status, and shipping preferences.
Deliveries Customized Just For You
We make it easy for you to get Proactiv when you want it, and we're happy to customize your shipment frequency accordingly. After your first order arrives, simply access your account online or call us at 800-235-6050 to make any changes.
Free Gifts And Offers, Exclusively Yours From Proactiv® Product Samples, special savings, sneak previews and more.
Free Gifts
Your very first order includes valuable free samples of best selling Proactiv skin care products. In future shipments you can look forward to more surprise gifts — all selected for the health of your skin.
Save Up To 25%
You'll enjoy much more than just clear, beautiful skin with Proactiv. You'll also enjoy saving up to 25% on Proactiv Sheer Finish® make-up and other Proactiv skin care products whenever you shop from our free Proactiv catalog or online.
Sneak Previews
You will always be the first to know about new Proactiv and Sheer Finish® products, reflecting the latest developments in ingredients and technologies for acne prone skin.
Special Offers from Proactiv
Receive special pricing and exclusive offers on other product lines including WEN®, Sheer Cover® and Meaningful Beauty® brands you can trust, backed by Guthy|Renker® with 60-day money-back guarantees.
